Return Policy of BoatHouse Assets LLC
At BoatHouse Assets LLC, we prioritize your satisfaction and want you to love your purchase. If for any reason you are not completely satisfied, we offer a comprehensive return policy designed to make the process as easy as possible. You have 30 days from the date of receipt to initiate a return for a full refund or exchange.
Return Eligibility
To qualify for a return, please ensure that your item is in its original condition, unused, and unworn, with all original tags and packaging intact. Items should not show any signs of damage, wear, or alterations.
How to Initiate a Return
To initiate a return, please begin by contacting our customer support team via our Contact Form. Provide your order number and details about the item you wish to return. Once we verify your request, we will issue you a return authorization necessary for processing your return. You will receive detailed instructions on how to return your item, including the appropriate shipping address.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). In such cases, we will cover the return shipping costs and provide you with a prepaid shipping label.
Refunds and Exchanges
After we receive your returned item, we will inspect it to ensure it meets the return criteria. Refunds will be processed within 5-7 business days to the original payment method, and you will receive a confirmation email once your refund has been initiated.
For exchanges, we will ship the replacement item as soon as we process the return.
Final Sale Items
Please note that certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.
Customer Support
If you have any questions or need assistance regarding the return process, our customer support team is here to help. We appreciate your understanding and support and look forward to ensuring your satisfaction with our products.
Thank you for choosing BoatHouse Assets LLC. We appreciate your trust in us and are committed to making your shopping experience a positive one!
